What Technologies are at the Forefront of Digital Transformation?

iOT and Digital Transformation

Digital transformation is now a buzzword. And for good reason. There are benefits to reap from it. According to a McKinsey article titled Welcome to the Digital Factory: The answer to how to scale your digital transformation, companies are already reaping its benefits:

  • More effective resource utilization
  • Shipping products faster to market
  • More targeted talent acquisition allowing businesses to pivot for better competition

The question then is no longer which companies or industries should join the digital transformation bandwagon. It is a matter of when.

In this article, we define digital transformation, take a look at what it’s not, its components, and explore technology as one of its key drivers.

What digital transformation means

Digital transformation is in essence, the reimagining or rethinking how businesses or organizations use technology. It can be seen as implementing the ‘result’ of the aforementioned thinking process.

Of interest is the fact that digital transformation is sometimes a response spurred by changes in customer behavior or brand expectations or even competition, or simply market demands.

In order for digital transformation to succeed, there is a need for collaboration across the entire organizations’ departments and the people in them.

What digital transformation is not

Now that we have defined what digital transformation is, let us look at what it isn’t:

It’s not a ‘one size fits all’

Digital transformation is by no means a ‘one size fits all’. If a business or organization decides to use another company’s digital transformation as a blueprint of their own, then they are highly likely to run into problems sooner or later. Each business’s unique set of circumstances must be taken into consideration.

It’s not synonymous to job loss

Some people in the organization may resist digital transformation as they are afraid of losing their jobs. It is important that the team in charge of leading digital transformation in your organization communicate that digital transformation can take care of the mundane tasks, leaving the employees to focus on their core.

It’s not just about technology

A lot of factors need to come into play for digital transformation to succeed. Yes, you need to have the right technologies and tools, and the people to build them. You however also need your employees on board with the whole digital transformation idea. You need to involve the users that you are targeting, and you need to have your business model figured.

For example, if you are building technology to automate your employees’ mundane tasks, you need to involve them. Let them understand the benefits of the technology and hear their pains out. They understand their everyday tasks since they are the ones ‘on the ground’.

Technology as the vehicle of digital transformation

There is undoubtedly no digital transformation without technology. Technology is the tool, the vehicle that allows digital transformation to get to its destination. Once a business or organization has figured the things that need to change, improve, or introduce, then technology comes in to help build the necessary tools and solutions.

Technologies that are leading digital transformation

Let us explore the technologies that are making digital transformation possible.

The cloud

According to a Gartner forecast, the cloud services market will be worth $266 billion in 2020, a 17% increase. This is because companies are opting for cloud as the de facto digital transformation technology.

Cloud comes with several benefits which companies want to take full advantage of:

  • more regular backups
  • automated database updates
  • lesser hardware upgrades, as you can easily scale with the cloud
  • reduced downtime as testing can be done separately from live servers

Data science

Companies are leveraging the data they collect from various sources to use in decision making. Data science allows for the analysis of large data sets that helps businesses get information about customer behavior and expectations, and even insights on risk in the business. It helps businesses see the aspects of the business that need to be transformed and optimized.

Data science also makes it possible to see emerging trends in the business that can help make predictions. For eCommerce stores, for example, it is possible to see trends in the types of items purchased during certain times in a month for example, and to stock more of those products.

Artificial Intelligence (AI)

The terms AI and ML (Machine Learning) can be confusing. AI is the bracket term for technologies that make machines ‘smart’. In that sense then, ML is a part of AI. ML involves building models that make it possible to make machines, or software ‘smart’. The models are largely predictive and therefore aid in decision making.

In a 2019 Gartner CIO survey, the use of AI by enterprises has increased by a whopping 270% over the last 4 years.

Machine Learning

Machine Learning comes in to aid in decision making and predictions. With Machine Learning, large data sets can be used for example to help personalize customer experiences. Data points about the customer’s purchase behavior can be analyzed, and the customer is only served information that is related to the purchased products, for example via email marketing.

With Machine Learning, a business is able to build models that can be used for predictions and test them over and over. It can also be leveraged to scale up existing processes within your business.


IoT (Internet of Things) refers to the extended capabilities of other ‘things’ – devices or other environments –  to be able to connect to the internet. Why this is important to digital transformation is because these other ‘things’ are able to collect data points which can further be used in the streamlining of the digital transformation process.

A smartwatch that a consumer uses for tracking fitness can collect data points for a fitness company that even the user themselves may not be able to. This way, the fitness company can fine-tune its product or service offering to better meet customer needs.


Blockchain comes in to help with the efficiency of transactions over a network, for example in tracking cargo as it moves from region to region, or in the creation of the distributed ledger (databases that are accessible by different parties, for example, different companies) for the sake of more efficient tracking of transactions.

In conclusion

We have explored the concept of digital transformation and the technologies that power it. As we have mentioned, technology is only a vehicle, and on its own will not help your business achieve the digital transformation that it needs. You need the right team, mindset and strategy to work in tandem with technology in order to see the success of your digital transformation journey.

Are you looking for a software development company to help you build your digital transformation tools? Contact us today.

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Tech trends today: a look at the tech in April 2020 that matters

Why would we need to put together a piece about what’s happening in the world of tech? Well, there might be tech enthusiasts out there who love to know. However, if you are a tech enthusiast, you probably already know what we are about to discuss. 

We therefore thought about that prudent business person who needs to make complex decisions every day. Knowing what the latest tech trends are will help in making more informed decisions. Maybe, it will help in making the discussion between the business owner and IT department easier. Better still, it will inform the digital transformation journey that they need to undertake or fine tune as a business.

So, in this article, we look at tech and trends that made some interesting milestones in the month of April, and that would have an impact in the future. Join in on this journey.

Tech trend #1: Up to 8 people will soon be able to join WhatsApp audio or video calls

Working From Home Sofware
Working from Home Software
Image source: https://bit.ly/2Wq10Rn

The working from home culture, spurred by the unfortunate pandemic that is Covid-19, has seen a spike in the demand for working from home software. By late January, Microsoft announced on a blog penned by their Corporate Vice President for Microsoft 365 that they had seen a 500% increase in meetings, calls and conferences held on the Teams platform, and a 200% increase in the usage of the same Platform on mobile. Absolutely staggering. 

Video conferencing tools have become increasingly important with restricted movements caused by lock downs the world over. This has forced businesses to allow their staff to work remotely. It has also shown businesses the possibility of remote work in the world beyond Covid-19. 

In fact, according to a recent survey by Gartner:

74% of the surveyed companies plan to have at least 5% of their staff who previously worked from the office working remotely, after Covid-19.

Work From Home Stats
Image source: Gartner (April 2020)

It is no wonder that WhatsApp’s group call feature is also receiving updates to help gear up for the video conferencing upsurge, even though WhatsApp at its core is not a work from home software. The initial update in early April was to have 4 participants in a group call as shown by this Tweet:

WhatsApp Call with 4 Participants
WhatsApp Call with 4 Participants Announcement

However, there is a beta version of WhatsApp  on both Android and iOS, 2.20.133 on Google Play and on iOS (from TestFlight) that is allowing for up to 8 participants. All the participants need to be using this beta version though.

This update provides more communication options for teams and companies working remotely, and could never be more timely. It is also a great option, as WhatsApp calls also use end to end encryption, which keeps them private.  

Tech trend #2: Over 22 million cybersecurity attacks targeted at businesses

This tech trend is undoubtedly worrying. According to IBM’s ‘The Cost of a Data Breach’ 2019 report, the average cost of a data breach is $3.29 million. 

The average cost of a data breach
The average cost of a data breach

The Covid-19 pandemic has seen an increase in cybersecurity attacks, with this article by the Wall Street Journal even stating that the effects of these data breaches may even be long term. 

What this means is that businesses have to prioritize the security of their systems and processes, as well as all the data involved. According to the McKinsey’s ‘Perspectives on Transforming Cybersecurity’ publication, some approaches that businesses can take include:

  • Building a holistic program to protect the business that goes beyond technical controls. Such a program will take into consideration organizational structure, digital assets, business strategy, the role of the human in cybersecurity risks, and use of threat analytics.
  • Involving all stakeholders in making decisions about cyber security. This allows for threats to be understood from different perspectives. When measures and policies are put into place, people in the organization are likely to accept them and support them.

Tech trend #3: Slack retires Foundry

Foundry was a ‘bot to help you with the basics of using Slack’. So, Slack is a communication platform for teams to keep in touch (in case you have not heard of it). Like all communication tools, Slack now stands at 12.5 million users, and boasts an engagement of 90 minutes a day. This outranks Facebook, Instagram and YouTube, at 58, 53, and 40 minutes respectively.

Slack had launched Foundry to make it easier for users to navigate their platform. However, they retired it ‘a while ago’ as per their Tweet:

Slack Retires Foundry
Slack Retires Foundry: Twitter Conversation

Not much was spoken about the company’s decision, or the factors that may have contributed to it. Of interest however, is the timing of the decision. 

Bots are being used to address challenges around customer support and the speed at which they can access information (which is a major frustration with online experiences) as shown in the two images below:

Challenges with online customer experiences
Challenges with online customer experiences
Response Time Expectations from Customers
Response Time Expectations from Customers

So, why would Slack stop using a bot to help users navigate their product when bots seem to be gaining popularity among consumers? Like we said, we do not know for sure. What we do know that there is more to the equation than having bots coming in for improved customer experiences online. 

Bots or virtual assistants can answer 80% of incoming questions without assistance. In Slack’s Foundry, users agreed that the bot could make it easier for users to navigate the product as shown in the image below:

Slacks Foundry
Slacks Foundry

But the truth is, bots have their limitations too. They may not be able to handle complex problems or handle an angry or frustrated customer efficiently, as a human would. 

So, the best case scenario is to have humans and bots working together. Bots can be left to handle simple and direct questions while humans can handle the complex ones, as shown in this MIT report: The Future of Customer Service Is AI-Human Collaboration.

What this means for businesses is that as they plan to automate their online customer experiences, they should strive for the balance between AI and humans.

In conclusion

We have looked at some tech trends that happened in April, but may as well be the tech trends for business. Knowing the above trends will help you begin to move towards making decisions that can future-proof your business. 

Are you looking for ways to automate your business? For example using chatbots? Or looking to  integrate communication tools? Or better still to build your own communication app? We are a team of developers well versed in building custom solutions for businesses. We are sure to take the appropriate security measures too when building our solutions. Contact us for your technology needs.